Who We Are
Your Local IT Team
At D-stress Computers, we believe technology should make life easier—not more complicated. With over 30 years of combined experience, our technicians are committed to delivering clear, reliable IT support. Founded in 2008 and proudly serving Townsville for over 15 years, we’ve built a reputation for making technology stress-free for homes and businesses alike.
Founder James started the business as a direct response to industry jargon and confusing service. At D-stress Computers, we focus on making your systems work simply and efficiently—so you can focus on what matters most. Our clients say we live up to our name, and we couldn’t agree more.
Call our team on
07 4434 5402—we're ready to assist you.
Meet the Team
Prior to starting D-stress Computers, James has been in technical employment his whole working life, and has been fascinated by technology since the early 1980s.
James has more than 20 years of wide-ranging experience in the Information Technology sector, specialising in network design and implementation, and diagnosis and fault resolution of computerised systems across all platforms. His primary motive has always been to provide clear, accessible advice and support.
“I want to ensure my clients fully understand the service they receive.”
James Helm
Director & Lead Technical
30+ years business and technical experience working with small business (e.g Tony Ireland Group, Kirwan Dry Cleaners) through to Corporate Management (e.g., BHP, South32, Anitua PNG.)
Peter has a strong technical skillset which has been attained from small business IT through to OT (Operational Technology) in the middle of Australia to 3km underground.
His passion is in one-to-one business analysis, applying his experience, his formal education (a Masters of Business & Technology) and his deep understanding to improve your bottom line.
Peter’s personal fascination with IT automation has spread to home automation, from controlling the flow of water to a fountain in high wind, to causing a gentle reminder to appear when a phone needs charging, to any number of life-changing improvements.
Peter Read
Senior Technician & Business Systems
Jules Wallace is a highly experienced Virtual Assistant dedicated to providing seamless operational and administrative support, with a deep-seated foundation in premium client service.
Her career began in the highly regulated and client-centric travel industry in the UK, where over 16 years she moved from agency roles to managerial positions, including setting up and running high-volume call centers. This extensive background cultivated an elite level of customer service, process management, and rapid-response problem-solving—skills essential for navigating client expectations and operational complexity.
After moving to Australia in 2003, Jules transitioned her expertise to systematic business operations. Her 13 years in a large motorcycle dealership involved rigorous management of the parts and accessories department, followed by comprehensive accounts and administration. This experience instilled a core commitment to meticulous accuracy and efficient workflow management.
For the last few years, she has specialised in providing critical financial and administrative services, including bookkeeping, payroll, and BAS, for a diverse range of small, medium, and large businesses. This expertise ensures reliable systematic management and rigorous attention to detail—essential traits for any technology-focused firm requiring precision in their backend operations.
Originally from the UK and a proud Australian citizen for over 20 years, Jules is a focused and reliable professional, who enjoys downtime with her two dogs, the beach, and a good book.
Jules Wallace
Virtual Assistant
